On February 2nd, we announced a new service program available to all customers purchasing Dot Hill branded AssuredSAN storage arrays through authorized resellers. In addition to the 3 year warranty for every product, customers who register the product at www.dothill.com/registration will now receive a 1 year onsite service agreement. This applies to all products shipped on or after January 1, 2012.
The onsite service provides coverage 8 hours per day Monday through Friday with next day response time. That’s included with registration. For customers with more demanding service expectations, there are also options to upgrade to a 4-hour response time and to 7×24 coverage. Service coverage is available in North America and Europe all tier 1 cities.
Dot Hill has revamped the service program so that a 3 year onsite service agreement is available at very attractive prices. Customers who purchase up front for 3 years will receive annual service for about 7% of the purchase price. That’s just a great value. At the time that customers register, there is an offer available to upgrade service to a full 3 year period so even if you were not aware of the program at the time the product purchase was made, you can easily add it.
Five 9′s of Availability
One of the reasons that we can offer a free year of service is that Dot Hill products are extremely reliable. AssuredSAN 3000 storage arrays have demonstrated Five 9’s of availability. This is the kind of availability you might expect in an expensive enterprise class storage product costing much more, but we make it available in our core product line for entry and midrange data centers.
Contributed by: Jim Jonez, Senior Director of Marketing, Dot Hill Systems